It is not uncommon to come across this demanding subgroup of patients in the ED but in the outpatient setting where there are no time constraints, every other patient is an e-patient. Let us understand why do patients do this:
- Shed your egos and just listen to them.
- Look at e-patients as a possible help. Most of them are just concerned and want to make sure they are on the right track.
- Set the right rapport and build that trust to drive things smooth.